Refund policy

We have a 30-day replacement/return policy, which means you have 30 days after receiving your item to request a replacement/return.

We are not responsible for damages to your product due to the fault of shipping companies. If your product(s) arrive in good condition packing and the product(s) itself is damaged, please reach out to us for a replacement or refund. Replacement/refund requests are not guaranteed.

To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@quaintquill.shop. Please note that there will be a processing time of 5-7 business days once you have reached out requesting a refund. Please include photos of the damaged product(s), as well at the information listed prior.

If your return is accepted, we’ll send you the return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any question at support@quaintquill.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, known damaged purchases, or gift cards.

Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@quaintquill.shop.